Unified Communication Solutions
Improve ROI, increase efficiency and boost productivity with customizable and scalable telephony applications.
Panasonic's UC Pro is a communications application allowing users to seamlessly connect to anyone, anywhere, across multiple devices. Whether in the office or working remotely, employees can stay in touch at any time, even while on-the-go. The UC Pro interface is easy to use, fully customizable and includes popular features such as text chat, video conferencing, contact access and the ability to place phone calls. Compatible with Windows, Mac OS, Android or Apple IOS.
In business environments that require a phone call to be captured and recorded for future reference, Call Recording can be an essential medium for training, reducing conflicts and resolving potential liabilities. With this application you can search for a recording by extension, date and time, line number, caller ID information, calling name and many other fields. Recorded conversations are encrypted and stored in their original form to maintain integrity and can be emailed and saved in a .wav or MP3 format for easy review.
Gain insight and understanding about your organization's performance and customer experience with Call Accounting. Call Accounting logs incoming, outgoing and internal calls into a database, allowing you to create a variety of historical reports to give you the information you need to manage your business via controlling expenses, distributing costs and increasing employee productivity.
In a time when extreme customer satisfaction and rapid response are critical to an organization’s success, contact center analytics gives management the ability to view incoming call statistics to optimize customer service. Contact center analytics is an ideal solution for managers and supervisors of contact centers, healthcare and other organizations who need to know how the business is performing.
Handle your incoming calls more efficiently and spend more time serving your customers with Desktop Agent Productivity and Integration. Give your employees the tools they need for success with this software solution that enables them to answer calls from their desktop instead of a telephone handset. It combines the call data with the customer's existing Customer Relationship Management (CRM) database to enable a screen popup displaying the customer's data.
For organizations looking to benefit from having an intelligent call routing and/or voice/touch response system, look no further than the Interactive Voice Response application. This robust software allows callers to interact with the system by pressing the touch-tone numbers on a telephone keypad or using voice commands to answer simple computer voice prompts. It is intelligent and simple, improving customer service and increasing employee efficiency.
Give your on-hold customers peace of mind by letting them know where they sit in the call wait queue and the estimated wait time. Wait Time Announcer is the perfect complement to a busy contact center or for any business that wants to provide an unparalleled level of service because it provides the caller with options including stay on the line, leave a voice mail or call back later.
Perfect for organizations tasked with outbound call campaigns, the Outbound Dialer can eliminate the time spent trying to reach prospects rather than actually speaking with them on the phone. The Outbound Dialer application is an intelligent routing and announcement productivity solution that automatically places calls to a predefined list of phone numbers, plays a greeting message to the customer, and then asks if he/she wants to be connected to the appropriate agent. A popup screen displays when the customer is connected to the agent to support additional customer service.
Direct Care Connect (DCC) is alarm management application that not only escalates and records alarm response time for each caregiver, but also the frequency and associated urgency of each alarm. Response time metrics can be used by management to assess staff performance and identify high-performing employees. Alarm escalations can be programmed to roll to a variety of devices.
When integrated with an existing communications server, DCC offers an array of one-touch options for fielding patient-triggered alarms on cordless handsets and mobile devices.
CyChat — Enhance customer service as teams can talk to each other internally and provide the best response for the customer with our CyCC™ omni-channel contact center solution.
CySocial — Utilizing the power of CyCC™, users can now 'bolt-on' our CySocial module, meaning even more reach and more power within your contact center.
CySMS — All our modules include SMS functionalities, whether for customer service such as SMS Call-Me, Telemarketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members.
CySurvey — Our CySurvey tool is developed as a powerful but simple survey tool that enables you to ask your customer questions with a simple 1-10 score in line with the NPS methodology.
CyCoach — Create an unlimited number of questionnaires in the powerful interface straight from your web browser, build in a wide range of answer matrices, such as Y/N, rating ranges, or descriptive ranges such as excellent, good or poor.